150 automations, 3,160 messages a month, and an owner who checks in once a month.

Cashaw Management runs two Denver rental brands, KushKations and AllExclusiveBnB. That means guests messaging at all hours, cleaners turning houses over every day, maintenance calls, reviews and the books. Shaquan Pratt used to be in the middle of it nearly every day. Now he checks in about once a month.

Luna runs the front of the house

Luna is the company's AI manager, based in Denver. About 3,160 messages a month move through her message center, around 2,000 of them sent by her. Guests get answers from 7 a.m. to midnight, and only money, complaints and maintenance go to a person. An issue-triage agent reads each message and any photo and routes it to maintenance or cleaning. She also writes the daily and end-of-day reports, answers reviews and runs the cleaning schedule.

Doing her job by hand would take about two full-time assistants, roughly $104,000 a year at $25 an hour.

PrattsWay runs the turnovers

The company used to pay for a turnover platform that almost fit. Shaquan's team replaced it with PrattsWay, built in-house around how the operation actually runs: the cleaning schedule, the teams, photo-verified turnovers and live progress on every house. The cleaning lead runs the whole team through it, and the paid platform, about $3,000 a year, is gone. In September the crew and maintenance apps built on top of it were submitted to the App Store and Google Play.

Roughly $55,000 a year cut

Between the platforms PrattsWay and Luna replaced and the outside work the systems now handle, the company has cut roughly $55,000 a year in vendor and software costs. The team has moved from logging and rote work to work that makes money.